Check-in
Check in customers on arrival
The Check-in page helps you process customer arrivals quickly on the day of their booking.
Location: Sidebar > Check-in
Check-in Methods
Booking code
The fastest way to check in customers:
- Open the Check-in page
- Type the customer’s booking code into the field
- The booking is immediately marked as checked in
Every booking gets a short code in its confirmation email, in the form
gold-rose-0427. It is built from everyday words on purpose, so a customer
can read it out over the phone or across the desk without spelling anything.
Manual Check-in
If the customer does not have their code:
- Find them in the Today’s Arrivals list
- Click the Check In button next to their booking
- Done
You can search by:
- Email address
- Booking ID
- Check-in token
Today’s Dashboard
The Check-in page shows a real-time dashboard for today:
| Stat | Description |
|---|---|
| Total Bookings | All confirmed bookings for today |
| Checked In | How many have arrived |
| Awaiting | Still expected to arrive |
| Check-in Rate | Percentage checked in |
| Total Guests | Sum of all party sizes |
Filtering the Arrivals List
- Resource filter — Show only bookings for a specific resource
- Hide checked-in — Toggle to show only customers still awaiting arrival
- Search — Find specific customers by email or booking ID
Undo Check-in
Made a mistake? You can undo a check-in:
- Find the checked-in booking
- Click Undo Check-in
- The booking returns to “awaiting” status
No-Shows
At the end of the day, customers who didn’t show up can be marked as no-shows:
- Find the unchecked-in booking
- Mark as No-Show
- For members, the no-show fee is added to their fee account
Tip: Wait until after the session has started before marking no-shows — late arrivals happen.
Tips
- Open Check-in on a tablet at your front desk for quick customer processing
- Ask for the booking code first, it is quicker than searching the arrivals list
- Filter by resource if different staff handle different areas
- Check the dashboard stats throughout the day to track arrivals
What’s Next?
- Managing Bookings — Full booking management
- Customers & Members — View member details and fee accounts
See booking answers
Expand Booking answers beside the customer to read service questions by booking and person before checking them in. Members and clip-card holders have the same answer records even without a Shopify order. The dashboard arrivals panel links to the booking details. Booking questions.